Handle glass and windshield claim

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<h1>Document Information</h1><table class="wrapped confluenceTable"><colgroup class=""> <col class="" /> <col class="" /> </colgroup><tbody class=""><tr class=""><th class="confluenceTh"><p>Process name:</p></th><td class="confluenceTd">Handle glass and windshield claim</td></tr><tr class=""><th class="confluenceTh"><p>Status:</p></th><td class="confluenceTd"><p>final</p></td></tr></tbody></table><p class="auto-cursor-target"><br /></p><table class="wrapped confluenceTable"><colgroup class=""> <col class="" /> <col class="" /> </colgroup><tbody class=""><tr class=""><th class="confluenceTh"><p><strong>Author:</strong></p></th><td class="confluenceTd"><div class="content-wrapper"><p>Tony Stark</p></div></td></tr><tr class=""><th class="confluenceTh"><p><strong>Contributors:</strong></p></th><td class="confluenceTd"><div class="content-wrapper"><p>Jane Doe</p></div></td></tr><tr class=""><th class="confluenceTh"><p><strong>QA by:</strong></p></th><td class="confluenceTd"><div class="content-wrapper"><p>John Hill</p></div></td></tr></tbody></table></div>
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<h1>Document History</h1><table class="wrapped confluenceTable"><colgroup class=""> <col class="" /> <col class="" /> <col class="" /> <col class="" /> </colgroup><tbody class=""><tr class=""><th class="confluenceTh"><p><strong>Version</strong></p></th><th class="confluenceTh"><p><strong>Date<br /></strong></p></th><th class="confluenceTh"><p><strong>Author</strong></p></th><th class="confluenceTh"><p><strong>Comment</strong></p></th></tr><tr class=""><td class="confluenceTd"><p>0.1</p></td><td class="confluenceTd"><p>2016-10-25</p></td><td class="confluenceTd"><div class="content-wrapper"><p>Tony Stark</p></div></td><td class="confluenceTd"><p>Initial version of process</p></td></tr><tr class=""><td colspan="1" class="confluenceTd">0.2</td><td colspan="1" class="confluenceTd">2017-04-15</td><td colspan="1" class="confluenceTd"><div class="content-wrapper">Jane Doe</div></td><td colspan="1" class="confluenceTd">Added external claim assessment provider</td></tr></tbody></table><h1>Open Issues</h1><table class="wrapped confluenceTable"><colgroup class=""> <col class="" /> <col class="" /> <col class="" /> <col class="" /> <col class="" /> </colgroup><tbody class=""><tr class=""><th class="confluenceTh"><p>Nr.</p></th><th class="confluenceTh"><p>Short description</p></th><th class="confluenceTh"><p>Responsible</p></th><th class="confluenceTh"><p>Status</p></th><th class="confluenceTh"><p>Result</p></th></tr><tr class=""><td class="confluenceTd"><p>1</p></td><td class="confluenceTd"><p>Should assessment provider be added in summary diagram?</p></td><td class="confluenceTd"><div class="content-wrapper"><p>Jane Doe</p></div></td><td class="confluenceTd"><p>done</p></td><td class="confluenceTd"><p>Process model updated</p></td></tr></tbody></table></div>
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<p class="auto-cursor-target"><br /></p><table class="wrapped confluenceTable"><colgroup class=""> <col class="" /> </colgroup><tbody class=""><tr class=""><td class="highlight-green confluenceTd" data-highlight-colour="green"><strong>Start / Trigger<br /></strong></td></tr><tr class=""><td class="confluenceTd">Damage report including invoice is received from workshop</td></tr><tr class=""><td class="highlight-green confluenceTd" colspan="1" data-highlight-colour="green"><strong>Upstream processes</strong></td></tr><tr class=""><td colspan="1" class="confluenceTd">Repair process in workshop</td></tr><tr class=""><td class="highlight-green confluenceTd" colspan="1" data-highlight-colour="green"><strong>Suppliers / Interfaces<br /></strong></td></tr><tr class=""><td colspan="1" class="confluenceTd"><p>Workshop delivers invoice damage report</p></td></tr><tr class=""><td class="highlight-green confluenceTd" colspan="1" data-highlight-colour="green"><strong>Input</strong></td></tr><tr class=""><td colspan="1" class="confluenceTd">Invoice &amp; customers fuselage data</td></tr></tbody></table><p class="auto-cursor-target"><br /></p></div>
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<p class="auto-cursor-target"><br /></p><table class="wrapped confluenceTable"><colgroup class=""> <col class="" /> </colgroup><tbody class=""><tr class=""><td class="highlight-blue confluenceTd" colspan="1" data-highlight-colour="blue"><strong>Process owner</strong></td></tr><tr class=""><td colspan="1" class="confluenceTd"><span style="color: rgb(112,112,112);"> @Dr. Pam Butler <br /></span></td></tr><tr class=""><td class="highlight-blue confluenceTd" colspan="1" data-highlight-colour="blue"><strong>Process manager</strong></td></tr><tr class=""><td colspan="1" class="confluenceTd"><span style="color: rgb(112,112,112);"> @Tim <span style="color: rgb(0,0,0);">Schneider</span> <br /></span></td></tr><tr class=""><td class="highlight-blue confluenceTd" colspan="1" data-highlight-colour="blue"><strong>Process participants</strong></td></tr><tr class=""><td colspan="1" class="confluenceTd"><div class="content-wrapper"><p><br /></p><ul><li><span style="color: rgb(0,0,0);">Claims department</span></li><li><span style="color: rgb(0,0,0);">External audit service provider</span></li><li><span style="color: rgb(0,0,0);">Workshop</span></li></ul><p><br /></p><p><br /></p><p><img class="editor-inline-macro" height="31" width="200" src="/plugins/servlet/managed-data-fields/placeholder?nameToRender=Um9sZQ!!" data-macro-name="managed-data-field-macro" data-macro-id="9c1d9dde-8cc4-4327-b51a-1abd785381d3" role="button" tabindex="0" aria-haspopup="true" aria-label="managed-data-field-macro macro" data-macro-parameters="valueId=valueId_494a7b2dbbad250b3090780b054dbea0db4a0adad984df23dc9e424dd45fc2f9|vcfcpDefinitionId=vcfcpDefinitionId_d9266680-704a-4206-8a37-600e38988b69|vcfcpInstanceId=vcfcpInstanceId_49c3e20f-914e-4c30-9f8b-dca5ad315fcf" data-macro-schema-version="1"></p><p><img class="editor-inline-macro" height="31" width="200" src="/plugins/servlet/managed-data-fields/placeholder?nameToRender=Um9sZQ!!" data-macro-name="managed-data-field-macro" data-macro-id="e1a1faa4-1f7d-4ecf-b42b-b369d4c4c692" role="button" tabindex="0" aria-haspopup="true" aria-label="managed-data-field-macro macro" data-macro-parameters="valueId=valueId_d899d86ea45bd37f0f87d327d0258c3ff81dce0fc49a0ab800e8201e891d2f8c|vcfcpDefinitionId=vcfcpDefinitionId_d9266680-704a-4206-8a37-600e38988b69|vcfcpInstanceId=vcfcpInstanceId_ec10cdf4-c5a7-4182-a424-0908c033d575" data-macro-schema-version="1"></p><p><br /></p></div></td></tr><tr class=""><td class="highlight-blue confluenceTd" data-highlight-colour="blue"><strong>Brief description</strong></td></tr><tr class=""><td colspan="1" class="confluenceTd"><p><span style="color: rgb(112,112,112);"><span style="color: rgb(0,0,0);">The customer has the option of having damage to a vehicle window processed directly by a cooperation workshop. The workshop provides all necessary information via a common interface. An external service provider checks the validity of the damage amount. At the end of claims processing, the amount is paid to the workshop that has made the advance payment.</span></span></p></td></tr><tr class=""><td class="highlight-blue confluenceTd" data-highlight-colour="blue"><strong>Process objectives</strong></td></tr><tr class=""><td colspan="1" class="confluenceTd"><ul><li>High dark processing rate of claims received in cooperation workshops</li><li>Workshop receives uncomplicated remuneration</li><li>High customer satisfaction due to advance performance by the workshop</li><li>Short throughput times for individual damages</li></ul></td></tr><tr class=""><td class="highlight-blue confluenceTd" data-highlight-colour="blue"><strong>Measurement parameters for target achievement<br /></strong></td></tr><tr class=""><td colspan="1" class="confluenceTd"><ul><li>Dark processing quota</li><li>Average process runtime</li></ul></td></tr><tr class=""><td class="highlight-blue confluenceTd" data-highlight-colour="blue"><strong>Linked documents</strong></td></tr><tr class=""><td colspan="1" class="confluenceTd"><div class="content-wrapper"><p>DMN table: &quot;<a href="https://confludev.intern.viadee.de/display/BMS/Decide+whether+test+report+necessary">Decide whether test report necessary</a>&quot; / &quot;<a href="https://confludev.intern.viadee.de/display/BMS/Decision+whether+test+report+commission+is+necessary">Decision whether test report commission is necessary</a>&quot;</p><p><br /></p><p><br /></p></div></td></tr></tbody></table><p class="auto-cursor-target"><br /></p></div>
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<p class="auto-cursor-target"><br /></p><table class="wrapped confluenceTable"><colgroup class=""> <col class="" /> </colgroup><tbody class=""><tr class=""><td class="highlight-red confluenceTd" data-highlight-colour="red"><strong>End of process</strong></td></tr><tr class=""><td class="confluenceTd">Amount is paid to workshop or manual clarification is initiated</td></tr><tr class=""><td class="highlight-red confluenceTd" colspan="1" data-highlight-colour="red"><strong>Downstream processes<br /></strong></td></tr><tr class=""><td colspan="1" class="confluenceTd">Redevelopment audit</td></tr><tr class=""><td class="highlight-red confluenceTd" colspan="1" data-highlight-colour="red"><strong>Customers</strong></td></tr><tr class=""><td colspan="1" class="confluenceTd"><ul><li>Workshop</li><li>Customer</li><li>Audit service provider</li></ul></td></tr><tr class=""><td class="highlight-red confluenceTd" colspan="1" data-highlight-colour="red"><strong>Result / Output</strong></td></tr><tr class=""><td colspan="1" class="confluenceTd">Payment order to workshop</td></tr></tbody></table><p class="auto-cursor-target"><br /></p></div>
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<p class="auto-cursor-target"><span style="font-size: 20.0px;letter-spacing: -0.008em;">Overview of the process</span></p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=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&amp;locale=en_GB&amp;version=2" data-macro-name="vbcp-macro-enterprise" data-macro-id="a1c12aa1-243d-4687-8aff-acb3a491ed5d" role="button" tabindex="0" aria-haspopup="true" aria-label="vbcp-macro-enterprise macro" data-macro-parameters="attachmentIdBpmn=1933340|commentedSaving=false|diagramBackgroundColor=#ffffff|diagramName=Overview Process Model|enableCustomViewerHeight=false|loadImageInViewer=model|saveZoomPosition=false|showAnyLinks=true|showAttachmentsInTab=false|showBpmnInTab=false|showBpmnJsPanel=true|showBpmnLinks=true|showConfluenceAttachmentLinks=true|showConfluencePageLinks=true|showDmnInTab=false|showDmnLinks=true|showDocumentation=true|showEmbeddedComments=true|showExternalContentLinks=true|showJiraIssueLinks=true|showJiraIssuesInTab=false|showMaximalHeight=false|showMdfInstanceLinks=true|shownAttachmentVersion=12|vbcpEntId=vxcp-ent-id-4d5aa6d4-8f9d-4950-b93c-7c6a7500633c|viewerHeight=250" data-macro-schema-version="1"></p></div>
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<hr /><h2><span>Process analytics</span></h2><p><br /></p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e21hbmFnZWQtZGF0YS1maWVsZC1xdWVyeS1tYWNybzp2Y2ZjcFF1ZXJ5SWQ9dmNmY3BRdWVyeUlkX2RhODExMjUyLWViNTktNDMzZi1iOWEwLThjM2MxNDMwOWE2Nnx2Y2ZjcERlZmluaXRpb25OYW1lPUNsYWltIFN0YXRlbWVudCBGb3JtfQ&amp;locale=en_GB&amp;version=2" data-macro-name="managed-data-field-query-macro" data-macro-id="f21bc371-f3e9-4de6-8651-25f9efd5e377" role="button" tabindex="0" aria-haspopup="true" aria-label="managed-data-field-query-macro macro" data-macro-parameters="vcfcpDefinitionName=Claim Statement Form|vcfcpQueryId=vcfcpQueryId_da811252-eb59-433f-b9a0-8c3c14309a66" data-macro-schema-version="1"></p><p><img class="editor-inline-macro" src="/plugins/servlet/confluence/placeholder/macro?definition=e21hbmFnZWQtZGF0YS1maWVsZC1xdWVyeS1tYWNybzp2Y2ZjcFF1ZXJ5SWQ9dmNmY3BRdWVyeUlkXzRjMDdjZGY1LTE2NDMtNDk1MC04ZDRjLTViMGUxN2M1ODYwOHx2Y2ZjcERlZmluaXRpb25OYW1lPVJvbGV9&amp;locale=en_GB&amp;version=2" data-macro-name="managed-data-field-query-macro" data-macro-id="c5106fb1-49c9-47f7-a547-ac89f40a3fa1" role="button" tabindex="0" aria-haspopup="true" aria-label="managed-data-field-query-macro macro" data-macro-parameters="vcfcpDefinitionName=Role|vcfcpQueryId=vcfcpQueryId_4c07cdf5-1643-4950-8d4c-5b0e17c58608" data-macro-schema-version="1"></p></div>
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