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<h1>Document Information</h1><table class="wrapped confluenceTable"><colgroup><col /><col /></colgroup><tbody><tr><th class="confluenceTh"><p>Process name:</p></th><td class="confluenceTd">Support</td></tr><tr><th class="confluenceTh"><p>Status:</p></th><td class="confluenceTd"><p><span class="text-placeholder">in progress, for discussion, approved</span></p></td></tr></tbody></table><p class="auto-cursor-target"><br /></p><table class="wrapped confluenceTable"><tbody><tr><th class="confluenceTh"><p><strong>Author:</strong></p></th><td class="confluenceTd"><p><span class="text-placeholder">Jane Doe</span></p></td></tr><tr><th class="confluenceTh"><p><strong>Contributors:</strong></p></th><td class="confluenceTd"><ul><li><span class="text-placeholder">John Doe</span></li></ul></td></tr><tr><th class="confluenceTh"><p><strong>Quality assured by:</strong></p></th><td class="confluenceTd"><ul><li><span class="text-placeholder">Peter Parker</span></li></ul></td></tr></tbody></table><p><br /></p><p><br /></p></div>
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<h1>Document history</h1><table class="wrapped confluenceTable"><tbody><tr><th class="confluenceTh"><p><strong>Version</strong></p></th><th class="confluenceTh"><p><strong>Date</strong></p></th><th class="confluenceTh"><p><strong>Author</strong></p></th><th class="confluenceTh"><p><strong>Comment</strong></p></th></tr><tr><td class="confluenceTd"><p>0.1</p></td><td class="confluenceTd"><p><span class="text-placeholder">yyyy-mm-dd</span></p></td><td class="confluenceTd"><p><span class="text-placeholder">Who created the process documentation?</span></p></td><td class="confluenceTd"><p>Initial version</p></td></tr></tbody></table><h1>Open issues</h1><table class="wrapped confluenceTable"><colgroup><col /><col /><col /><col /><col /></colgroup><tbody><tr><th class="confluenceTh"><p>No.</p></th><th class="confluenceTh"><p>Brief description</p></th><th class="confluenceTh"><p>Responsible</p></th><th class="confluenceTh"><p>Status</p></th><th class="confluenceTh"><p>Result</p></th></tr><tr><td class="confluenceTd"><p>1</p></td><td class="confluenceTd"><p><span class="text-placeholder">Brief description of issue</span></p></td><td class="confluenceTd"><p><span class="text-placeholder">Who will make sure that this issue is taken care of?</span></p></td><td class="confluenceTd"><p><span class="text-placeholder">open / done</span></p></td><td class="confluenceTd"><p><span class="text-placeholder">Result</span></p></td></tr></tbody></table><p class="auto-cursor-target"><br /></p></div>
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<p class="auto-cursor-target"><br /></p><table class="wrapped confluenceTable"><tbody><tr><td class="highlight-green confluenceTd" data-highlight-colour="green"><strong>Start / Trigger</strong></td></tr><tr><td class="confluenceTd"><span class="text-placeholder">A brief description of the starting event of the process </span></td></tr><tr><td class="highlight-green confluenceTd" colspan="1" data-highlight-colour="green"><strong>Upstream processes</strong></td></tr><tr><td colspan="1" class="confluenceTd"><span class="text-placeholder">Insert links to process documentations</span></td></tr><tr><td class="highlight-green confluenceTd" colspan="1" data-highlight-colour="green"><strong>Suppliers / Interfaces</strong></td></tr><tr><td colspan="1" class="confluenceTd"><span class="text-placeholder">Who provides something for the process?</span></td></tr><tr><td class="highlight-green confluenceTd" colspan="1" data-highlight-colour="green"><strong>Input</strong></td></tr><tr><td colspan="1" class="confluenceTd"><span class="text-placeholder">What is needed as input to the process?</span></td></tr></tbody></table><p class="auto-cursor-target"><br /></p></div>
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<p class="auto-cursor-target"><br /></p><table class="wrapped confluenceTable"><colgroup><col /></colgroup><tbody><tr><td class="highlight-blue confluenceTd" style="margin-left: 180.0px;" colspan="1" data-highlight-colour="blue"><strong>Process Owner</strong></td></tr><tr><td colspan="1" class="confluenceTd"><span style="color: rgb(112,112,112);"><span class="text-placeholder">This person ensures that the process is implemented in the company and is the contact person for strategic questions </span></span></td></tr><tr><td class="highlight-blue confluenceTd" colspan="1" data-highlight-colour="blue"><span><strong>Process Manager</strong></span></td></tr><tr><td colspan="1" class="confluenceTd"><span style="color: rgb(112,112,112);"><span class="text-placeholder">This person takes care of the execution of the process and makes sure that it runs smoothly </span><br /></span></td></tr><tr><td class="highlight-blue confluenceTd" colspan="1" data-highlight-colour="blue"><strong>Process Participants</strong></td></tr><tr><td colspan="1" class="confluenceTd"><em><span class="text-placeholder">A list of people who contribute to the process </span><br /></em></td></tr><tr><td class="highlight-blue confluenceTd" data-highlight-colour="blue"><strong>Brief description</strong></td></tr><tr><td colspan="1" class="confluenceTd"><span style="color: rgb(112,112,112);"><span class="text-placeholder">Process flow briefly outlined in keywords </span></span></td></tr><tr><td class="highlight-blue confluenceTd" data-highlight-colour="blue"><strong>Process objectives</strong></td></tr><tr><td colspan="1" class="confluenceTd"><span class="text-placeholder">The goals to be achieved with the process</span></td></tr><tr><td class="highlight-blue confluenceTd" data-highlight-colour="blue"><strong>Measurement parameters for target achievement</strong></td></tr><tr><td colspan="1" class="confluenceTd"><span class="text-placeholder">How can it be assessed whether the process has fulfilled its objective? </span></td></tr><tr><td class="highlight-blue confluenceTd" data-highlight-colour="blue"><strong>Linked documents</strong></td></tr><tr><td colspan="1" class="confluenceTd"><span class="text-placeholder">Additional information</span></td></tr></tbody></table></div>
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<p class="auto-cursor-target"><br /></p><table class="wrapped confluenceTable"><tbody><tr><td class="highlight-red confluenceTd" data-highlight-colour="red"><strong>Process end</strong></td></tr><tr><td class="confluenceTd"><span class="text-placeholder">Description of the final event or result of the process </span></td></tr><tr><td class="highlight-red confluenceTd" colspan="1" data-highlight-colour="red"><strong>Downstream processes</strong></td></tr><tr><td colspan="1" class="confluenceTd"><span class="text-placeholder">Insert links to process documentations</span></td></tr><tr><td class="highlight-red confluenceTd" colspan="1" data-highlight-colour="red"><strong>Customers</strong></td></tr><tr><td colspan="1" class="confluenceTd"><span class="text-placeholder">Who receives a deliverable from the process?</span></td></tr><tr><td class="highlight-red confluenceTd" colspan="1" data-highlight-colour="red"><strong>Result / Output</strong></td></tr><tr><td colspan="1" class="confluenceTd"><span class="text-placeholder">What is the process outcome / deliverable?</span></td></tr></tbody></table><p><br /></p><p><br /></p><p><br /></p></div>
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