Damage report including invoice is received from workshop
Upstream processes
Repair process in workshop
Suppliers / Interfaces
Workshop delivers invoice damage report
Input
Invoice & customers fuselage data
Process owner
@Dr. Pam Butler
Process manager
@Tim Schneider
Process participants
Claims department This is my change
External audit service provider
Workshop
Brief description
The customer has the option of having damage to a vehicle window processed directly by a cooperation workshop. The workshop provides all necessary information via a common interface. An external service provider checks the validity of the damage amount. At the end of claims processing, the amount is paid to the workshop that has made the advance payment.
Process objectives
High dark processing rate of claims received in cooperation workshops
Workshop receives uncomplicated remuneration
High customer satisfaction due to advance performance by the workshop
